Health & Safety Procedures

Health & Safety Policy

We are constantly striving to provide our employees with the most comprehensive umbrella service and are aware that whilst employed through us you may be working at client sites and could therefore be at risk if you are not aware of the site specific Health & Safety procedures.

We strongly suggest that you consult the site specific Health & Safety procedures as soon as possible after arrival on site.  In the meantime we have compiled these simple but complete check lists for your safety.  This will ensure that you have taken every precaution possible to avoid placing yourself at risk whilst on the client site.

Please take the time to read through these procedures for your own safety.

Remember:  Every consulting associate is responsible, in part, for their own Health & Safety, and for the Health & Safety of others.  Take care not to be responsible for accidents to yourself or others.

We recognize that our consulting associates will often provide the first warning of any hazards in the workplace, we therefore encourage you to highlight these as soon as you are able.   It is your personal responsibility to be vigilant for hazards and not to use equipment that you consider unsafe.  Concerns about your safety or the equipment that you are required to use as part of your role should be highlighted to your line manager and to us.

Fire Emergency Instruction

On discovering a fire

  • Operate the nearest fire alarm
  • Leave the building by nearest exit
  • Close doors behind you
  • Report to Assembly Point

When the fire alarm sounds

  • Leave the building calmly and quickly by the nearest safe escape route
  • Close doors behind you
  • Report to Assembly Point


  • DO NOT take risks
  • DO NOT stop/go back to collect personal belongings
  • DO NOT return to the building for any reason until authorised to do so
  • DO NOT use lifts

Risk Assessment Instruction

The purpose of a risk assessment is to:

  • Identify hazardous practices by looking at the task, individual, load and the environment and to decide who may be harmed by the process
  • Look at the existing controls and to decide if further interventions are necessary

Minimise your risk

  • Avoid risk so far as reasonably practicable
  • Report any tasks which concern you to your direct manager
  • Comply with all Health & Safety requirement in the offices at which you are working
  • DO NOT operate equipment/lift items until training has been completed
  • Request assistance from trained personnel where training cannot be provided


  • Consult your manager before commencing work regarding fire awareness and instruction
  • Consult your manager before commencing work regarding site rules and procedures
  • Consult your manager before commencing work regarding Health & Safety issues
  • Request & undertake operating instruction for any equipment you are expected to us on your assignment
  • DO NOT operate any equipment unless you have been trained to do so

Manual Handling Instruction

Employer’s duties

  • Avoid the need for manual handling so far as reasonably practicable
  • Provide information and training
  • Reduce any remaining risk as far as reasonably practicable
  • Employee duties
  • Follow a safe system of work
  • Make proper use of equipment provided for manual handling
  • Attend any training that is provided by the client
  • Not put either themselves or others at risk
  • Report any accidents or near misses in line with the Health & Safety Policy

Preventing Back Pain

As well as the processes above there are actions that you can take to prevent back pain. These are:

  • Keep your weight within normal limits for your height
  • Try to maintain a good posture during all activities e.g. standing, sitting and driving
  • Stretch and warm up before activity
  • Gentle stretching and exercise programmes can assist in building a strong back and a strong stomach to support it
  • If you get back pain, stop the activity immediately and seek further advice from your medical practitioner. If the pain occurred during a work activity report the incident in line with the Health & Safety Policy


The whole task should be looked at from the beginning to the end. Some of these aspects need to be considered:

  • Is it manageable?
  • Can the height of the lift be made more suitable?
  • Can lifting above the head or below the knee be avoided?
  • Can twisting or repetitive movement be reduced?
  • If repetitive movements are involved the weight of the load will need to be reduced
  • Does the operator need to hold the load away from their body, or need to push or pull?
  • Can mechanical aids be used, e.g. trollies, hoists, roller tracks or conveyors.


  • Are they fit and trained to carry out the task?
  • Does it require unusual capability?
  • Does personal protective equipment need to be used with the hazard, and does this affect the movement or grip of the operator?
  • Is the load a hazard to particular people e.g. pregnant workers?


  • Is it an awkward shape?
  • Is it heavy?
  • Can the load shift; is it unstable or predictable?
  • Are there hand holds or can the packaging be made to include handholds?
  • Is team handling required?
  • Is the load hazardous e.g. hot, cold, sharp or a chemical?


  • Is there enough space?
  • Is it cold so that touch sensation may be less?
  • Is it very hot so that the hands may become sweaty and slip?
  • Are there varying floor levels?
  • Do different surfaces have to be crossed?
  • Is the lighting suitable?
  • Could something in the environment suddenly change e.g. a sudden gust of wind?

Good Handling TechniquesPLAN

  • Where am I going?
  • What am I lifting?
  • What are the options?
  • Are there any aids available?
  • Do I need help?
  • Do I need to remove any obstructions?


  • Am I wearing suitable footwear for the task?
  • Place your feet apart to give you a good balanced posture
  • Place the leading foot so it is positioned slightly forward in the direction of travel


  • Keep the spine in its normal alignment
  • Bend from the knees but do not over flex them
  • Keep shoulders and knees in normal alignment
  • Keep the shoulders level


  • Ensure the grip is secure
  • Are there suitable handholds?
  • Is the load likely to slip?
  • Keep arms within the boundary of the body


  • Keep relaxed
  • The upward movement starts with the head
  • Make the movement as smooth and progressive as possible
  • Use the power of the legs
  • Keep the load close to the body
  • Keep the heaviest part towards you
  • If you need to turn, move the feet, don’t twist the body
  • Put the load down the adjust it if necessary

Personal Vehicle & Mobile Phone use

1. In the course of their duties employees may be required to use their own vehicle during the working day. It is the responsibility of individual member of staff to ensure that their vehicle is insured to cover business use.

2. On 1 December 2003 the Road Vehicles (Construction and Use) (Amendment) (No.4) Regulations 2003/2695, came into force. This makes it a criminal offence for drivers to use hand-held mobile phones whilst driving. This law applies to drivers of motor vehicles and motorcycles. Employees who use hand-held mobiles, MUST park, safely and legally, before making or taking calls whether on private or company business. If a hands free kit is supplied with the mobile phone, this MUST be used at all times whilst in their vehicle, whether on private or company business.

All employees who are required to drive or use mobile phones as part of there job must follow these guidelines. The Company will not accept responsibility for any offence committed by an employee whilst using their own vehicle or mobile phone.
Eye Care Policy

All employees who are required to habitually use VDUs (Visual Display Units) as a significant part of their normal work are entitled to free eye and eyesight tests. Employees must notify us that they wish to attend an eye or eyesight test before one is attended.When an eye or eyesight test has been authorized, you will receive an email approving the test. This email must be sent in to us along with a receipt for the eye or eyesight test up to the value of £20 and this expense will then be fully reimbursed.
Eye or eyesight tests costing more than £20 will not be fully reimbursed, we will however contribute £20 towards them based on receipts and provision of the email authorizing such a test. All receipts should be sent to:

The Health & Safety Officer: Eyesight Tests

Focused Group Ltd
Suite 24
30 Churchill Square
Business Centre
Kings Hill
West Malling
Kent  ME19 4YU

We must be contacted about each eyesight test that an employee wishes to attend. Eyesight tests can be repeated, on the advice of the optometrist conducting the first test, usually not more often than every 2 years.

Glasses will only be provided if they are exclusively required for VDU usage and will be purchased on your behalf on receipt of your prescription details at the address listed above. Glasses supplied under these guidelines remain our property at all times.

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